Product support & information
Product series
Shark® AI VACMOP™, Robot Vacuum and Mop with Self-Cleaning Brushroll, AI Advanced Navigation
Model #s
RV2001WD,
RV2000WD
Back
/
App troubleshooting
How do I add a robot to my app?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone for the Shark Clean App. Please take the following steps to enable. Go to your phone settings --> Select Privacy --> Select Local Network --> Toggle Shark Clean on. Try connecting again once you take these steps.
- Download and open the SharkClean™ app. (If this is your first time using the app, you will be prompted to create an account)
- Follow on screen prompts to confirm your account and connect your robot to the app.
To add an additional robot to your app:
- Click on name of your robot from the top of your home screen. A menu will appear.
- Select Add a Robot and follow the instructions on screen.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
Ensure your robot is turned on and you hear an audio prompt.
Do not use a VPN or a proxy server.
Make sure Wi-Fi isolation is turned off on the router.
If you still can't connect:
- Restart your phone.
- Reboot your robot. Turn the power switch on the side of your robot to the OFF (0) position. Wait 10 seconds, then press the switch again to turn the power back ON (I).
- Reboot your router. Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I reveal a hidden network?
If you have a hidden network, you will need to unhide it for it to appear in the list. Contact your router manufacturer or internet service provider to learn more about how to reveal a hidden network.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I know if my Wi-Fi is a 2.4GHz or 5GHz network?
Newer routers are often dual-band, offering both 2.4GHz and 5GHz networks.
Check your Wi-Fi settings and the Wi-Fi network name. If you have a dual-band Wi-Fi router, then the network name will have a 2.4 or a 5G at the end, indicating the network type.
If there is no number at the end of the Wi-Fi name, then the network is 2.4GHz.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What should I do if my map doesn't look right?
If you're not satisfied with the map your robot created in the app, you can delete the map and have your robot try again.
To delete your map: Go to the Home Map screen. Select More and then select Delete.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 
