Product support & information
Product series
Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
Ensure your robot is turned on and you hear an audio prompt.
Do not use a VPN or a proxy server.
Make sure Wi-Fi isolation is turned off on the router.
If you still can't connect:
- Restart your phone.
- Reboot your robot. Turn the power switch on the side of your robot to the OFF (0) position. Wait 10 seconds, then press the switch again to turn the power back ON (I).
- Reboot your router. Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
If you require additional assistance, please contact robot support at
855-519-6782.
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