Product support & information
Product series
Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation
How do I prevent my Shark® robot from getting caught on rug corners?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
- Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
- Always prep your home before cleaning. Clear away cords and other obstructions smaller than 2.8" tall. If an obstruction can't be moved, block off the area with no-go zones in the app.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using with no-go zones in the app to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use with no-go zones in the app to block off these areas.
- If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase BotBoundary
® strips to block off physical areas here
sharkaccessories.com.
Note: we do not recommend placing BotBoundary
® under a rug.
BotBoundary Setup Guide.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I keep my Shark® robot from picking up or damaging cords or cables?
Before your robot's next cleaning run, remove any cords or cables from the floor.
If cords can't be moved, block them off by creating a no-go zone in the app, or use BotBoundary
® strips, available on
sharkaccessories.com.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 
