Product support & information
Product series
Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation
How do I prep my home for cleaning?
- Open the interior doors for the rooms you want your robot to clean.
- Remove obstacles such as cords and other small items that are less than 2.8 inches tall.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I keep my Shark® robot from picking up or damaging cords or cables?
Before your robot's next cleaning run, remove any cords or cables from the floor.
If cords can't be moved, block them off by creating a no-go zone in the app, or use BotBoundary
® strips, available on
sharkaccessories.com.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I prep my home for vacuuming?
- Open the interior doors for the rooms you want your robot to clean.
- Remove obstacles such as cords and other small items that are less than 2.8 inches tall.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 Why won't my robot travel to my area rug?
Check the map in the app to see if the rug has a no-go zone around it.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I enable Recharge & Resume?
Enable Recharge & Resume to handle multi-room cleaning in larger homes. When Recharge & Resume is enabled, your robot returns to the dock, recharges, and can pick up where it left off.
To enable Recharge & Resume, open the app. Go to the menu in the top left corner of the Home screen.
- Select Settings.
- Select your robot.
- Toggle the Recharge & Resume feature to the ON position.
To toggle Recharge & Resume on or off without the app, press and hold the CLEAN button on your robot for 15 seconds.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782