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Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation
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Charging base & dock
Why is my robot wiggling while docking?
The robot may wiggle when docking as it aligns itself with the charging pads on the dock. This is normal and not a cause for concern. Make sure you remove the plastic from the bottom of the dock and you place the base with its back against the wall in an area with a good Wi-Fi signal. Set up the base on bare floor, or on the SharkMat if on carpet.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn your robot's power OFF (0) and then back on by pressing the power switch on the side to the OFF (0) position, then back to the ON (I) position
If all indicator lights remain off, the battery needs to be charged.
Manually place the robot on the charging dock.
- The power switch on the back of the dock must be in the ON (I) position for the robot to charge.
- The power switch on the side of the robot must be in position I for the robot to charge.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How long will my robot clean before needing to recharge, and how long does it take to charge?
A typical cleaning cycle lasts about an hour. (This varies depending on the power and cleaning mode you are using and the floor type of your home). Your robot will take about six hours to fully charge from an empty battery.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I send my robot back to its dock?
Press the Dock button on the robot or in the app and your robot will immediately start searching for the dock.
NOTE: Do not pick up the robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights).
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
Dock: Gently dust off charging contacts with a clean, dry cloth.
NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 
