Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation Series | Official Shark® Product Support & Information

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Product support & information

Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation
Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation

Product series

Shark® AI Robot Vacuum, Self-Cleaning Brushroll, AI Advanced Navigation

Model #s

RV2001, RV2011

How do I download and install the app?
For Apple:
  1. Tap on the App Store icon.
  2. Search the Apple App Store for "SharkClean"
  3. Tap on the SharkClean™ app.
  4. Tap Install on the next page. Installation should begin.


For Android:
  1. Tap on the Play Store icon in the Play Store.
  2. Search for "SharkClean."
  3. Tap on the SharkClean™ app.
  4. Tap install on the Shark app page. Installation should begin.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I use my robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I use my robot with Google Assistant?
To set up your robot with the Google Assistant on an Apple device:
  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark® robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.


To set up your robot with the Google Assistant on Android:
  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I add a robot to my app?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone for the Shark Clean App. Please take the following steps to enable. Go to your phone settings --> Select Privacy --> Select Local Network --> Toggle Shark Clean on. Try connecting again once you take these steps.

  1. Download and open the SharkClean™ app. (If this is your first time using the app, you will be prompted to create an account)
  2. Follow on screen prompts to confirm your account and connect your robot to the app.


To add an additional robot to your app:
  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select Add a Robot and follow the instructions on screen.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.

Ensure your robot is turned on and you hear an audio prompt.
What should I do if my Shark robot won't connect to Wi-Fi or loses Wi-Fi connectivity?
Do not use a VPN or a proxy server.
Make sure Wi-Fi isolation is turned off on the router.

If you still can't connect:
  1. Restart your phone.
  2. Reboot your robot. Turn the power switch on the side of your robot to the OFF (0) position. Wait 10 seconds, then press the switch again to turn the power back ON (I).
  3. Reboot your router. Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Which voice commands can be used with my robot?
Here are the voice commands you can use:

Amazon Alexa:
"Alexa, tell Shark to start cleaning."
"Alexa, tell Shark to pause my robot."
"Alexa, tell Shark to pause my bot."
"Alexa, tell Shark to send my robot to the dock."
"Alexa, tell Shark to send my bot to the dock."
"Alexa, tell Shark to find my robot."

Google Assistant:
"OK Google, tell Shark to start cleaning."
"OK Google, tell Shark to pause my robot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to pause my bot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to send my bot to the dock."
"OK Google, tell Shark to find my robot."

NOTE: You can replace "Shark" with your robot's name in all the above voice commands.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782