Shark IQ Robot Vacuum with Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation Series | Official Shark® Product Support & Information

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Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping

Product series

Shark IQ Robot Vacuum with Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation

Shark IQ Robot Vacuum UR100S with Self-Empty™ Base, WiFi & Home Mapping

Model #s

RV1000S, QR1000SB, QR1000SG, QR1000SW, RV1100SRCA, UR1000SR

When should I empty the dust bin on the base?
Empty the dust bin whenever dust and debris fill the window on the front. NOTE: The dust bin is designed to hold up to 15 days’ worth of debris, but home environments vary, and the bin may fill up quicker in some homes. Check the bin regularly and empty when needed.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why did my Shark IQ Robot™ stop in the middle of the room?
  1. Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
  2. Your robot may be in an error mode. Please check for the following potential error modes:
    • Dead battery: the battery may be drained.
    • Debris/clog in the brushroll: please follow the care instructions below.
    • High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
    • Stuck on floor transition/threshold: the robot may have difficultly passing over some thresholds. Manually move robot from threshold before restarting. Make sure the power switch is turned ON (I), and that the dock is getting power from the electrical outlet. Set up the dock on bare floor, or place it on the SharkMat if on carpet. Do not place the dock underneath a skylight.


If there is a clog, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and remove all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts that should regularly be maintained for optimal performance.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my robot return to the dock every 30 minutes?
When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Evacuate & Resume feature to the off position.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why is there still debris in my robot's dust bin after it has emptied into the base?
Depending on your home environment, your Self-Empty Base may fill up quickly. During the first few weeks of cleaning, keep an eye on the fill window on your Self-Empty Base to gauge how fast the dust bin is filling up. If the base dust bin is overfilled, then the dust bin on your robot may not empty properly. To maintain optimal performance, follow these steps:
  1. Check the robot's dust bin. Empty and clear any debris that may remain.
  2. Remove the dust bin from the base and empty it.
  3. Clear any debris or hair that is stuck in the dust bin or stuck to the lint screen.
  4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot.
  5. Regularly maintain all filters in the Self-Empty Base.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Which robot parts need regular cleaning and maintenance?
CAUTION: Turn OFF (0) power before performing any maintenance.

You should regularly maintain your robot in order to keep it operating at peak performance. Please refer to the recommendations in the table below.
Which robot parts need regular cleaning and maintenance?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I remove hair or debris that is stuck in the front wheel?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

Clean as needed.

To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use.

How do I remove hair or debris that is stuck in the front wheel?
How do I remove hair or debris that is stuck in the front wheel?
How do I remove hair or debris that is stuck in the front wheel?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I clean the filters and how often should I clean them?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

Clean Robot Dust Bin Filter weekly. Replace every 6 months. sharkaccessories.com
  1. Remove the dust bin from the robot and clear any accumulated hair or debris.
  2. Use the tabs on the filter to pull it out of the dust bin.
  3. Tap the filter clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
  4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot.


How do I clean the filters and how often should I clean them?
CLEAN PRE-MOTOR FILTERS ONCE A MONTH sharkaccessories.com
  1. To open the filter housing lid, hold the top right edge of the base and pull up on the lid.
  2. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath.
  3. Tap the filters clean over the trash, then rinse them with cold water ONLY, as soap may damage them.
  4. Allow filters to air-dry completely before reinstalling them.
The pre-motor foam and felt filters should be replaced every 2.5 years.

CLEAN POST-MOTOR FILTER EVERY YEAR
  1. Press the button at the top of the filter door, then tilt the door and lift it off.
  2. Remove the post-motor filter from the base.
  3. To reinstall the post-motor filter, insert it into the base and replace the filter door.
The post-motor filter should be replaced every 3 years.

The Base Dust Bin holds up to 15 days' worth of dust and debris. Empty the bin when the debris level approaches the max fill line.
  1. To detach the bin, press and hold the release button on the top and slide out the bin.
  2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris.
  3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris.
  4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.
IMPORTANT: DO NOT use water to clean filter.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I empty the dust bin and how often should I empty it?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

The Base Dust Bin holds up to 15 days' worth of dust and debris. Empty the bin when the debris level approaches the max fill line.
  1. To detach the bin, press and hold the release button on the top and slide out the bin horizontally.
  2. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris.
  3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris.
  4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I clean the brushroll and how often should I clean it?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

Clean as needed. Replace every 6-12 months or when visibly worn. sharkaccessories.com
  1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
  1. Clean off any hair or debris buildup from the entire brushroll.
  1. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place.
  1. Close the brushroll access door and press down until it clicks into place.
How do I clean the brushroll and how often should I clean it?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I clean the side brushes and how often should I clean them?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

Clean as needed. Replace when visibly worn. sharkaccessories.com
  1. Remove side brushes. Carefully unwind and remove string and hair from side brushes.
  2. Gently wipe the side brushes with a clean, dry cloth. Be sure to wipe off the bottom of each brush.
  3. To reinstall, align the hole in the center of the brush over the post on the bottom of the unit.
  4. Press the side brush down over the post until it clicks into place.
How do I clean the side brushes and how often should I clean them?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I clean the sensors and charging pads?
Clean as needed.
Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth.
How do I clean the sensors and charging pads?
Dock: Gently dust off charging contacts with a clean, dry cloth.
How do I clean the sensors and charging pads?
How do I clean the sensors and charging pads?



NOTE: there may be additional sensors on your robot. Please refer to the videos for your particular model.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my Shark IQ Robot™ charging?
First, verify that the base is connected to power and the power switch on the back is in the ON position. The indicator light will illuminate green when base has power. If the green light is not on, try plugging into a different outlet.

If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to the ON position (I).
Why isn't my Shark IQ Robot™ charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base when the robot's evacuation port is against the base wall. When charging begins, the robot will BEEP and the dock light will turn BLUE. It is charging when you see the lights battery indicator light blinking blue in sequence.
Why isn't my Shark IQ Robot™ charging?


Note: Charge before first use. Your robot battery may be low when it arrives. Place the robot on the base to charge before using. When charging is complete, both battery lights will illuminate steadily.
Why isn't my Shark IQ Robot™ charging?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The three lights above the Clean button indicate your robot's level of charge.
  • 2 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
  • 3 solid blue bars: your robot is fully charged and ready to clean.
  • 2 solid blue bars: your robot is mostly charged and ready to clean.
  • 1 solid blue bar: your robot's battery is getting low and needs recharging.
  • 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.


My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • All battery indicator lights are off:
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position (I) to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app:
  • Go to the menu in the top left corner of your home screen on the app.
  • Select Settings.
  • Select your robot.
  • Toggle the Evacuate & Resume feature to the off position.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.

  1. Clear all debris from the robot's dust bin.
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Clear all debris from the dust screen and remove any hair wrap.
    • What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Regularly dust off and rinse filters.
    • What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Clean brushroll from underneath the robot.
    • If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why is there still hair wrapped around the Self-Cleaning brushroll?
    The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. Follow the instructions below to clean your brushroll.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why isn't my robot sending dirt and debris into the Self-Empty Base?
    NOTE: If your robot has just emptied its debris into the Self-Empty Base, there will be a 60-second delay before it can empty again. Your robot will not empty itself a second time if it docks again within 60 seconds.

    Your robot also needs to be aligned with the charging contacts on the base in order to empty its debris. The indicator light on the base will turn from green to blue once the robot is properly aligned with the base. If the light is not illuminated, try plugging the base into a different outlet.

    Clear any clogs.
    1. Check the robot's dust bin. Empty and clear any debris that may remain.
    2. Remove the dust bin from the base and empty it.
    3. Clear any debris or hair that is stuck in the dust bin or wrapped around the lint screen.
    4. Clear all dirt and obstructions from the debris pathway in the bottom of the base or the back of the robot.
    5. Regularly maintain all filters in your Self-Empty Base as instructed in the table below.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What do the beeping sounds on my Shark IQ Robot™ mean?
    A beeping sound typically indicates start of cleaning and successful docking after cleaning.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What do I do if the Self-Empty Base is clogged?
    If you are experiencing a clog in the Self-Empty Base, follow these steps:
    1. Tap the dust bin against the inside of a trash can to remove any debris. Remove the dust bin filter and tap off any dust.
    2. Clear debris from the robot dust bin and the suction port on the Self-Empty Base.
    3. Clean the filters on the Self-Empty Base every month.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What do error codes on my robot mean?
    If any error lights are illuminated or flashing on your robot, see the error codes chart below.
    What do error codes on my robot mean?
    What do error codes on my robot mean?
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782