Shark IQ Robot Vacuum with Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation Series | Official Shark® Product Support & Information

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Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping
Shark IQ Robot Vacuum RV100S with Self-Empty™ Base, WiFi & Home Mapping

Product series

Shark IQ Robot Vacuum with Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation

Shark IQ Robot Vacuum UR100S with Self-Empty™ Base, WiFi & Home Mapping

Model #s

RV1000S, QR1000SB, QR1000SG, QR1000SW, RV1100SRCA, UR1000SR

Why is my Shark IQ Robot™ running on its own in the middle of the night?
The Recharge & Resume feature on your robot may be enabled. With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to.

To enable the Recharge & Resume feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Recharge & Resume feature to the off position.


To enable the Do Not Disturb feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Do Not Disturb feature to the ON position.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I select specific rooms to clean?
  1. Use the SharkClean™ app. From the home screen of the app, select Clean. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean immediately, then select Start Cleaning to clean.


Or:

  1. Use the voice command through Amazon Alexa or Google Home to clean 1 room.
    • "Alexa, tell Shark to clean the (name of the room)."
    • "Ok Google, tell Shark to clean the (name of the room)."


NOTE: The AV970 and AV993 do not feature Home Mapping technology.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why did my Shark IQ Robot™ stop in the middle of the room?
  1. Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
  2. Your robot may be in an error mode. Please check for the following potential error modes:
    • Dead battery: the battery may be drained.
    • Debris/clog in the brushroll: please follow the care instructions below.
    • High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
    • Stuck on floor transition/threshold: the robot may have difficultly passing over some thresholds. Manually move robot from threshold before restarting. Make sure the power switch is turned ON (I), and that the dock is getting power from the electrical outlet. Set up the dock on bare floor, or place it on the SharkMat if on carpet. Do not place the dock underneath a skylight.


If there is a clog, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and remove all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts that should regularly be maintained for optimal performance.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my robot move in a circle, instead of moving systematically?
Check to make sure that you have removed all the protective film from the robot’s bumper. Your robot keeps track of where it has cleaned and is programmed not to miss a spot. If it turns around in an open area, it may be navigating to an area it has missed. If this happens a lot, it may be because the robot is running in direct sunlight, or around a lot of reflective objects. Direct sunlight and reflective objects confuse the robot’s sensors. If this happens a lot during a clean, pause it, return it to the base and restart the cleaning session. Also, remember that your robot needs light to see. Please turn on a light when running the robot at night or in dark rooms.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does the motor make unusual noises?
  1. Turn the robot over.
  2. Remove the grey plastic brushroll cover by pressing on the two tabs and pulling upwards.
  3. Lift the brushroll from the robot.
  4. Clear all hair, small objects, and debris from the brushroll compartment.
  5. Remove anything that is wrapped around the brushroll.
  6. Pull firmly on the rotating cap at the end of the brushroll to remove it, and clear all hair and debris from the cap and from around the metal axle.
  7. Replace the rotating cap on the brushroll, pressing until you hear a click. Make sure the cap rotates freely.
  8. Replace the brushroll, being sure to fit the square hole on the end of the brushroll over the square peg in the brushroll compartment.
  9. Replace the brushroll cover, pressing until you hear both tabs click into place.
  10. Turn the robot right side up, place it on a level surface, and press Clean.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my robot make unusual noises?
CAUTION: Turn off power on robot and base before performing any maintenance.

  1. Turn the robot over.
  2. Remove the grey plastic brushroll cover by pressing on the two tabs and pulling upwards.
  3. Lift out the brushroll.
  4. Clear all hair and debris from the brushroll compartment.
  5. Remove anything that is wrapped around the brushroll.
  6. Pull firmly on the rotating cap at the end of the brushroll to remove it, and clear all hair and debris from the cap and from around the metal axle.
  7. Replace the rotating cap on the brushroll, pressing until you hear a click. Make sure the cap rotates freely.
  8. Replace the brushroll, being sure to fit the square hole on the end of the brushroll over the square peg in the brushroll compartment.
  9. Replace the brushroll cover, pressing until you hear both tabs click into place.
  10. Turn the robot right side up, place it on a level surface, and press Clean.


Clean side brushes as needed.
  1. Remove side brushes. Carefully unwind and remove string and hair from side brushes.
  2. Gently wipe the side brushes with a clean, dry cloth. Be sure to wipe off the bottom of each brush.
  3. To reinstall, align the hole in the center of the brush over the post on the bottom of the unit.
  4. Press the side brush down over the post until it clicks into place.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I know my robot has the latest software?
Shark® is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean™ app and connect your robot.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my robot has very little suction?
If the robot’s dust bin gets over filled, it will reduce its cleaning power.
  1. Turn off the power switch on the side of the robot.
  2. Turn the robot over and remove the dust cup.
  3. Empty the dust cup into a trash can and make sure the mesh on the lid of the dust cup is free of debris. Use a brush to remove debris if necessary. Remove the filter from the dust cup. If it looks dirty, tap it on the side of a garbage can or use a brush to remove any excess dust.
  4. Re-insert the filter into the dust cup.
  5. Inspect the suction intake for any stuck debris.
  6. Use compressed air or another vacuum to clear out the suction path.
  7. Insert the dust cup back into the robot, pressing until it clicks into place, and turn the robot right side up.
  8. Turn the robot back on, place it on a level surface, and press the Clean button.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my robot doesn't fully map my home?
It may take several cleanings for the robot to finish building an interactive map. Make sure your robot is fully charged before sending it out to clean. It may take 4-6 hours to reach a full charge. If there is an error, clear the object/issue and restart robot from the same spot.

Make sure to open interior doors in rooms to be cleaned.
Your map might not look exactly the same as your home as it will only show cleanable space.
Make sure the robot is running in good lighting. If running at night be sure to turn on your lights.

NOTE: Avoid picking up or moving the robot or the Self-Empty Base. If either are relocated, the robot may not be able to generate a map or find its way back to the base. Note: Eco mode can improve mapping time, but will impact cleaning performance.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I remove hair or debris that is stuck in the front wheel?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.

Clean as needed.

To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use.

How do I remove hair or debris that is stuck in the front wheel?
How do I remove hair or debris that is stuck in the front wheel?
How do I remove hair or debris that is stuck in the front wheel?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What do the lights on my Shark IQ Robot™ mean?
What do the lights on my Shark IQ Robot™ mean?
Charge Indicator Lights:
The charge indicator lights on your robot indicate the level of charge.
  • Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
  • Both LEDs are solid blue: Your robot is fully charged and ready to clean.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is solid blue: Your robot has partial charge.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.
What do the lights on my Shark IQ Robot™ mean?
  • 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.
What do the lights on my Shark IQ Robot™ mean?


Wi-Fi Indicator:
  • Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
What do the lights on my Shark IQ Robot™ mean?
  • Solid Red: Not connected.
What do the lights on my Shark IQ Robot™ mean?
  • Flashing Blue: Your robot is in setup/pairing mode.
  • No light: Not set up yet.
What do the lights on my Shark IQ Robot™ mean?


"!" Error Indicator:
What do the lights on my Shark IQ Robot™ mean?
  • See error chart in the user manual for a full list of error codes.
What do the lights on my Shark IQ Robot™ mean?
What do the lights on my Shark IQ Robot™ mean?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my Shark IQ Robot™ charging?
First, verify that the base is connected to power and the power switch on the back is in the ON position. The indicator light will illuminate green when base has power. If the green light is not on, try plugging into a different outlet.

If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to the ON position (I).
Why isn't my Shark IQ Robot™ charging?


The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base when the robot's evacuation port is against the base wall. When charging begins, the robot will BEEP and the dock light will turn BLUE. It is charging when you see the lights battery indicator light blinking blue in sequence.
Why isn't my Shark IQ Robot™ charging?


Note: Charge before first use. Your robot battery may be low when it arrives. Place the robot on the base to charge before using. When charging is complete, both battery lights will illuminate steadily.
Why isn't my Shark IQ Robot™ charging?
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.

The three lights above the Clean button indicate your robot's level of charge.
  • 2 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
  • 3 solid blue bars: your robot is fully charged and ready to clean.
  • 2 solid blue bars: your robot is mostly charged and ready to clean.
  • 1 solid blue bar: your robot's battery is getting low and needs recharging.
  • 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.


My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
  • All battery indicator lights are off:
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
  • Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
  • Confirm that the power switch is on. Press the power switch on the side of the robot to position (I) to turn on power.
  • If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.


When the Evacuate & Resume feature is enabled, your robot will return to its base after 30 minutes of cleaning to empty its dust bin, then resume its cleaning session. We recommend keeping this feature enabled for homes with pets or high-traffic areas. You can disable this feature in the app:
  • Go to the menu in the top left corner of your home screen on the app.
  • Select Settings.
  • Select your robot.
  • Toggle the Evacuate & Resume feature to the off position.


If you are still experiencing issues, try replacing the battery. sharkaccessories.com
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn your robot's power OFF (0) and then back on by pressing the power switch on the side to the OFF (0) position, then back to the ON (I) position
Why doesn't my Shark robot respond when I press the buttons?


If all indicator lights remain off, the battery needs to be charged.

Manually place the robot on the charging dock.
  • The power switch on the back of the dock must be in the ON (I) position for the robot to charge.
  • The power switch on the side of the robot must be in position I for the robot to charge.
  • The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
Why doesn't my Shark robot respond when I press the buttons?
  • The Clean button should be aligned with the center of the dock.
  • When the robot is docked correctly and begins to charge, it will beep and the dock indicator light will turn from green to blue.
    • If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What should I do if my Shark IQ Robot™ frequently gets stuck?
    During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
    • Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
    • Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
    • Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
    • Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
    • If the dock or base is blocked by obstructions, your robot may have difficulty returning to it.
    • Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary® strips here sharkaccessories.com.
    • Make sure to run your robot in well-lit conditions. If you run your robot at night, make sure to keep the lights on in the rooms to be cleaned.
    • In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons.
    • Block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here sharkaccessories.com.


    Note: we do not recommend placing BotBoundary® under a rug.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why won't the robot clean my area rug?
    Your robot may struggle with certain high-pile carpet types. If your robot continues to have issues with the area rug, use BotBoundary® strips to block off the area. You may purchase additional BotBoundary® strips here.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why is my Shark IQ Robot™ turning around in open spaces?
    The Shark® robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
    Why is my Shark IQ Robot™ turning around in open spaces?
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
    Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.

    1. Clear all debris from the robot's dust bin.
    What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Clear all debris from the dust screen and remove any hair wrap.
    • What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Regularly dust off and rinse filters.
    • What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
  • Clean brushroll from underneath the robot.
    • If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why isn't my robot making it back to the dock?
    Make sure your Self-Empty Base is placed in a location free of any obstructions and remove any objects that are closer than 3 feet from either side of the base or closer than 5 feet from the front. Make sure to remove the plastic found on the bottom of the dock. Place the base with its back against the wall in an area with a good Wi-Fi signal. Make sure the base is set up on bare floor or on the SharkMat if on carpet. Ensure the light is illuminated on the base. Docking may take up to 30 minutes.
    Why isn't my robot making it back to the dock?
    Why isn't my robot making it back to the dock?


    NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary® strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What happens if my side brushes stop working?
    1. Power your robot off using the power switch on the side of the robot
    2. Flip the robot upside down
    3. For each side brush, grip the dark grey rubber at the base of the bristles and lift to separate the brush from the robot
    4. Remove all hair and debris from the side brushes and side brush compartments
    5. Align the square hole of each side brush with the square post on the bottom of the robot and press until the side brush clicks into place
    6. Point the bristles towards the front of the robot and do one full rotation of each side brush towards the front wheel to make sure the side brushes spin freely. [Left brush clockwise and right bright counterclockwise
    7. Flip the robot right side up, place it on a level surface, and turn it on using the power switch
    8. Wait for the ‘Let’s Get Cleaning’ voice prompt and then press the Clean button.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Why does my robot get stuck on BotBoundary Strips?
    1. You can cut BotBoundary strips to shorten them as needed (18-inch minimum.) If cutting a strip, make sure it's still long enough to cover the entire area you need to block off. Gaps may cause bot boundaries to malfunctions.
    2. Make sure each BotBoundary strip lies completely flat against the floor, with no overlapping. NOTE: DO NOT place BotBoundary strips on top of one another.
    3. For best results, place the strips between fixed objects like furniture legs or door frames, or make a closed loop around an obstacle.
    4. For more information on how to setup BotBoundary strips, please click here.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    What do error codes on my robot mean?
    If any error lights are illuminated or flashing on your robot, see the error codes chart below.
    What do error codes on my robot mean?
    What do error codes on my robot mean?
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782