Product support & information
Product series
Shark IQ Robot Vacuum with Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation
Shark IQ Robot Vacuum UR100S with Self-Empty™ Base, WiFi & Home Mapping
Model #s
RV1000S, QR1000SB, QR1000SG, QR1000SW, RV1100SRCA, UR1000SR
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Robot 101
How do I know my robot has the latest software?
Shark® is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean™ app and connect your robot.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I set up my robot and prep my home for cleaning?
- First set up your charging dock. Use the cord wrap behind the dock to shorten the cord as needed. Turn on the power switch on the back of the dock. The indicator light will illuminate when the dock has power.
- Then, make sure that the power switch is turned ON (I) on the side of the robot.
- Find a permanent location with strong Wi-Fi signal for your base in an open area that can easily be accessed by your robot. The base should be placed on a bare floor. If no suitable location on bare floor is available, set up the base on bare floor, or on carpet with the SharkMat. The more room in front of your dock without any obstructions, the better. Remove any objects that are closer than 3 feet from either side of the base, or closer than 5 feet from the front of the base. Prolonged direct sunlight can interfere with your IQ Robot's navigation when docking, so avoid placing the dock under or around bright windows.
- Next, remove any protective plastic including the plastic found both on the dock and the robot, and install the side brushes on the bottom of the robot.
- To charge your robot, place it on the base with the power button in the ON (I) position. For the robot to be aligned correctly, set up the robot with its BACK side against the base. When charging begins, the robot will BEEP and the DOCK light will turn BLUE.
- Next, prepare your home for cleaning. Clear cords and remove small objects like toys, socks and drapes from floors. Open interior doors in rooms you want your robot to clean. If there are areas you’d like to avoid, use BotBoundary strips to keep your robot out of them. For example, block off power cords or high thresholds. Before your first cleaning cycle, be sure to set up the SharkClean app to control your robot, capture your home map, and schedule cleaning cycles.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How does my robot decide where to clean?
Your Shark IQ Robot® is designed with Auto Sense™ Navigation so it can navigate around obstructions as it cleans your floors.
By using an array of sensors, the Shark IQ Robot® will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.
If your Shark IQ Robot® appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.
By using an array of sensors, the Shark IQ Robot® will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.
If your Shark IQ Robot® appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How does my robot map my home?
Your Shark IQ Robot® is designed with IQ NAV™ advanced navigation technology so it can navigate around obstructions as it cleans your floors. Equipped with an upward-facing sensor located between the Clean and Dock buttons, your robot identifies unique reference points on your ceiling to aid its navigation. Please keep this sensor clear and do not cover.
As it cleans, your robot will create a map of your home. It may take several cleanings for the robot to finish the map. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, and send the robot to clean specific rooms immediately. Certain obstructions may prevent the robot from cleaning some areas of your home. i.e. thresholds, furniture, etc.
With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be generated in the app.
As it cleans, your robot will create a map of your home. It may take several cleanings for the robot to finish the map. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, and send the robot to clean specific rooms immediately. Certain obstructions may prevent the robot from cleaning some areas of your home. i.e. thresholds, furniture, etc.
With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be generated in the app.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What do the lights on my Shark IQ Robot™ mean?
Charge Indicator Lights:
The charge indicator lights on your robot indicate the level of charge.
The charge indicator lights on your robot indicate the level of charge.
- Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
- Both LEDs are solid blue: Your robot is fully charged and ready to clean.
- 1 LED is solid blue: Your robot has partial charge.
- 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.
- 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
- No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.
Wi-Fi Indicator:
- Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
- Solid Red: Not connected.
- Flashing Blue: Your robot is in setup/pairing mode.
- No light: Not set up yet.
"!" Error Indicator:
- See error chart in the user manual for a full list of error codes.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Will my Shark® robot fall down stairs?
Your Shark® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.
High-pile rugs, carpets & stairs
High-pile rugs, carpets & stairs
- In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
- To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges.
- To block off these areas, place BotBoundary® strips at least 8 inches from all stair ledges.
Gaps between rugs, carpets & stairs
- Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
- When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
- To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 8 inches away from all stair ledges and corners.
Marble stairs
- In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
- To block off marble steps, place BotBoundary® strips at least 8 inches away from the edge of the top step.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
My robot didn't return to the dock. How do I find it?
If your robot is stuck, it will send an audio alert so you can find it. You can also select the Find My Robot option from the home screen in the SharkClean™ app to locate your robot.
NOTE: If your robot's battery has run out, the Find My Robot option may not work and you will have to manually search for your robot.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why is my robot wiggling while docking?
The robot may wiggle when docking as it aligns itself with the charging pads on the dock. This is normal and not a cause for concern. Make sure you remove the plastic from the bottom of the dock and you place the base with its back against the wall in an area with a good Wi-Fi signal. Set up the base on bare floor, or on the SharkMat if on carpet.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What do error codes on my robot mean?
If any error lights are illuminated or flashing on your robot, see the error codes chart below.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
