Product support & information
Product series
Shark IQ Robot Vacuum with XL Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation
Model #s
RV1001AE, AV1002AE, AV1010AE, RV1001AEC, RV1001AEES, RV1001AEQ, UR1005AE
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How your robot works
Why is my Shark IQ Robot™ turning around in open spaces?
The Shark® robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How does my robot decide where to clean?
Your Shark IQ Robot® is designed with Auto Sense™ Navigation so it can navigate around obstructions as it cleans your floors.
By using an array of sensors, the Shark IQ Robot® will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.
If your Shark IQ Robot® appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.
By using an array of sensors, the Shark IQ Robot® will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.
If your Shark IQ Robot® appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Will my Shark® robot fall down stairs?
Your Shark® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.
High-pile rugs, carpets & stairs
Gaps between rugs, carpets & stairs
Marble stairs
High-pile rugs, carpets & stairs
- In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
- To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges.
- To block off these areas, place BotBoundary® strips at least 8 inches from all stair ledges.
Gaps between rugs, carpets & stairs
- Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
- When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
- To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 8 inches away from all stair ledges and corners.
Marble stairs
- In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
- To block off marble steps, place BotBoundary® strips at least 8 inches away from the edge of the top step.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I prevent my Shark® robot from getting caught on rug corners?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
You may purchase BotBoundary® strips to block off physical areas here sharkaccessories.com.
Note: we do not recommend placing BotBoundary® under a rug.
BotBoundary Setup Guide.
- Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
- Always prep your home before cleaning. Clear away cords and other obstructions smaller than 2.8" tall. If an obstruction can't be moved, block off the area with no-go zones in the app.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using with no-go zones in the app to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use with no-go zones in the app to block off these areas.
- If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase BotBoundary® strips to block off physical areas here sharkaccessories.com.
Note: we do not recommend placing BotBoundary® under a rug.
BotBoundary Setup Guide.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I keep my Shark® robot from picking up or damaging cords or cables?
Always prep your home before cleaning. Clear away cords and obstructions or block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here.
BotBoundary Setup Guide.
BotBoundary Setup Guide.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why can't my Shark IQ Robot™ find the dock?
Make sure your base is placed in a location free of any obstructions and remove any objects that are closer than 3 feet from either side of the base or closer than 5 feet from the front. Make sure to remove the plastic found on the bottom of the dock. Place the base with its back against the wall in an area with a good Wi-Fi signal. Make sure the base is set up on bare floor or on the SharkMat if on carpet. Ensure the light is illuminated on the base. Docking may take up to 30 minutes.
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary® strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why did my Shark IQ Robot™ stop in the middle of the room?
- Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
- Your robot may be in an error mode. Please check for the following potential error modes:
- Dead battery: the battery may be drained.
- Debris/clog in the brushroll: please follow the care instructions below.
- High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
- Stuck on floor transition/threshold: the robot may have difficultly passing over some thresholds. Manually move robot from threshold before restarting. Make sure the power switch is turned ON (I), and that the dock is getting power from the electrical outlet. Set up the dock on bare floor, or place it on the SharkMat if on carpet. Do not place the dock underneath a skylight.
If there is a clog, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and remove all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts that should regularly be maintained for optimal performance.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I keep my Shark® robot from getting stuck in tight spaces or under furniture?
During your first few cleanings, you may need to make some small adjustments to optimize your Shark IQ® Robot's performance.
Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips. Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas. Also, if the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase additional BotBoundary® strips here.
Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips. Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas. Also, if the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase additional BotBoundary® strips here.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I keep my Shark® robot from getting stuck on raised furniture legs?
Your Shark® robot may attempt to climb some table legs or furniture with pedestal bases and fail to get itself back down due to its safety functions. If this is a frequent occurrence, try using BotBoundary® strips to block problem areas. You may purchase additional BotBoundary® strips here.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my Shark IQ Robot™ frequently gets stuck?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
Note: we do not recommend placing BotBoundary® under a rug.
- Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
- Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
- If the dock or base is blocked by obstructions, your robot may have difficulty returning to it.
- Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary® strips here sharkaccessories.com.
- Make sure to run your robot in well-lit conditions. If you run your robot at night, make sure to keep the lights on in the rooms to be cleaned.
- In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons.
- Block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here sharkaccessories.com.
Note: we do not recommend placing BotBoundary® under a rug.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my Shark® robot keep running into the wall?
To avoid getting stuck, the Shark® robot may go into escape mode, which can cause it to turn or bump into walls. Allow the robot to continue cleaning, and it will eventually end escape mode. If the behavior continues, turn the power off and on.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my robot get stuck on BotBoundary Strips?
- You can cut BotBoundary strips to shorten them as needed (18-inch minimum.) If cutting a strip, make sure it's still long enough to cover the entire area you need to block off. Gaps may cause bot boundaries to malfunctions.
- Make sure each BotBoundary strip lies completely flat against the floor, with no overlapping. NOTE: DO NOT place BotBoundary strips on top of one another.
- For best results, place the strips between fixed objects like furniture legs or door frames, or make a closed loop around an obstacle.
- For more information on how to setup BotBoundary strips, please click here.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I charge my robot?
Your robot will return to the base after cleaning. If one or more of the charge indicator lights on your robot are illuminated steadily in blue, then the robot has enough battery power to return to the base.
The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.
The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.
- Make sure the power button on the side of the robot is in the ON (I) position.
- Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
- When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
- If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet.
- Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my robot making it back to the dock?
Make sure your Self-Empty Base is placed in a location free of any obstructions and remove any objects that are closer than 3 feet from either side of the base or closer than 5 feet from the front. Place the base with its back against the wall in an area with a good Wi-Fi signal. Make sure the base is set up on bare floor or on the SharkMat if on carpet. Ensure the light is illuminated on the base. Docking may take up to 30 minutes.
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary® strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base.
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark areas, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary® strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
