Product support & information
Product series
Shark IQ Robot Vacuum with XL Self-Empty Base, Self-Cleaning Brushroll, Advanced Navigation
Model #s
RV1001AE,
AV1002AE,
AV1010AE,
RV1001AEC,
RV1001AEES,
RV1001AEQ,
UR1005AE
How does Shark® secure its products?
At SharkNinja, we work hard to keep your data secure. We take a security-by-design approach and add multiple layers of protection around our connected robots. For example, we use HTTPS and Transport Layer Security while data moves between your mobile phone, your products (like your connected robot), and our cloud services. Our products also follow industry-standard security best practices, and we work with our suppliers and partners to make sure that our products are properly configured and continuously improved.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How is data secured while connected to the cloud?
All Shark® connected robots communicate with the Shark® cloud service using end-to-end encryption. Currently, we use AES 256-bit encryption and Transport Layer Security (TLS) v1.2 or higher. In addition to encryption of the traffic, we use robot identity management. All connected products have unique identities, and those identities are validated when they connect to our cloud.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does SharkNinja keep the security features of its products up-to-date?
SharkNinja monitors and works with suppliers, partners, and security organizations to receive alerts and notifications regarding security patches for systems and service components used in Shark® connected robots. Additionally, we put our connected robots through rigorous internal and external testing processes to address vulnerabilities.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do Shark® connected robots receive secure software updates?
When a connected robot connects to our secure cloud platform, it is notified of an available update and to download the software update. For mobile app update, you will receive a notification on your mobile device via the iOS or Android Store requesting that you update the SharkClean™ mobile app. If you have your SharkClean™ mobile app set up to automatically install updates, then the app will update automatically. The connection is authenticated to ensure that only a Shark® robot can connect to the secure cloud. Each connection and download are cryptographically signed to assure it is an official SharkNinja update.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 Which Shark® robots create home mapping data?
At this point, Shark IQ Robot® customers benefit from a technology known as Visual Simultaneous Localization and Mapping (VSLAM) navigation and mapping.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What data does the Shark IQ Robot® currently capture?
The Shark IQ Robot® captures room images for mapping and navigation information via VSLAM. Once images are translated into architectural map data by VSLAM, the map is deleted locally from the robot. Some usage data, such as how long the Shark IQ Robot® cleaned, whether it encountered any errors, and whether it functioned correctly, is sent to our Cloud so this data, along with the cleaning map, can be retrieved by your mobile app. The Shark IQ Robot® does not send images used for navigation to the Cloud or the mobile app. The map that the Shark IQ Robot® creates during a cleaning job is sent to the Cloud so it can be retrieved by the SharkClean™ mobile app.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What does the camera on Shark IQ Robot® do? Does it record video?
The camera (along with the sensors on the Shark IQ Robot®) is used to create a map of your room(s) in order to ensure complete coverage. It does not record video or images, nor will video or images be shared with SharkNinja or third parties. The images the Shark IQ Robot® captures are translated in a simplified architectural cleaning map and then deleted by the robot.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does SharkNinja secure the map data?
Maps, along with other data collected by Shark® connected robots, are protected consistent with industry standard security guidelines. In addition to encryption of the data and the connectivity, access to this data is strictly controlled and reviewed. SharkNinja has an authorization process in place to make sure the data is used for customer support and robot improvement efforts, for a better consumer experience.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What other information does the Shark® robot collect and send back to SharkNinja?
The Shark IQ Robot® captures images for architectural cleaning mapping and navigation information through VSLAM. These images are deleted by the Robot within seconds once a cleaning map is created. On all Wi-Fi connected robots, usage data is sent to the Cloud so it can be shown on your SharkClean™ mobile app. Images captured and used for navigation are not sent to the Cloud. After each cleaning job, your Shark IQ Robot™ map data is automatically sent to the secure cloud for you to view it on your SharkClean™ App.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does SharkNinja secure the SharkClean™ mobile app?
The SharkClean™ mobile app is based on the security standards specified by Apple iOS and Android. The SharkClean™ mobile app is distributed only through the Apple iOS and Google Android stores, and users should only install the SharkClean™ mobile app from these platforms.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What data is included in my SharkClean™ app account?
The data available once you log in to your account on the SharkClean™ mobile app includes information you’ve provided about yourself for account creation and product registration (i.e. email address, name, home address, IP and user account credentials; home cleaning map and sensor data). It also includes information about your device interactions and app usage.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does SharkNinja handle your data?
We handle data collected from your Shark
® connected robots and via the SharkClean mobile app as per our
Privacy Policy with security in mind. The data is encrypted in transit. Data access is controlled and limited only to authorized personnel, who use it to help improve our products and provide you with a better customer experience.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does SharkNinja use data?
We use data to improve our products and services and make them more thoughtful and responsive to your needs. For example, the Shark IQ Robot
™ uses sensors and a camera to collect data such as an obstruction in a room. This helps your robot create a map of the cleaning area to give you a better cleaning experience. For more information, see our
Privacy Policy.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 Does SharkNinja sell or share the data that it collects through its products?
SharkNinja does not sell our customers’ data. We do not share personal information with third parties for any commercial or marketing purpose without asking you first. We may use information you provide to send you surveys about your SharkNinja product use or other direct marketing and communications from SharkNinja without asking you first and obtaining your permission.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How can I object to data processing about me?
Where permitted by applicable law, for example, the European General Data Protection Regulation (GDPR), you may object to SharkNinja’s processing of your personal information at any time. However, doing so may impact your use of SharkNinja’s Products and Services. See our
Privacy Policy for more information.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How do I delete my SharkClean app account and data?
You can delete your SharkClean
™ app account by contacting our
Customer Service. Although your account can be deleted, data may exist in backup copies for some time before they are deleted, and we may retain certain data for a longer time if we are required to do so for legal reasons. For more information, see our
Privacy Policy.
Requesting to delete your SharkClean
™ app account may result in the following:
- You will no longer be able to use the SharkClean™ mobile app with your Wi-Fi connected Shark® robots. The app requires a SharkNinja account for authentication and connecting to a connected robot.
- Your Wi-Fi connected Shark® robots will only have the ability to clean, return to the dock, and spot clean, which can only be activated by selecting physical buttons on the robot user interface.
If you prefer, you can simply opt-out of receiving marketing communications instead of deleting the SharkNinja account by contacting us via email
privacy@sharkninja.com.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 
