Shark IONâ„¢ Robot Vacuum Troubleshooting and Support | RV761 and RV750 series

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Shark ION Robot Vacuum with Multi-Surface Brushroll, Wi-Fi Connected
Shark ION Robot Vacuum with Multi-Surface Brushroll, Wi-Fi Connected
Shark ION Robot Vacuum with Multi-Surface Brushroll, Wi-Fi Connected
Shark ION Robot Vacuum with Multi-Surface Brushroll, Wi-Fi Connected

Product series

Shark ION Robot Vacuum with Multi-Surface Brushroll, Wi-Fi Connected

Shark ION™ Robot Vacuum with Wi-Fi

Shark ION™ Robot Vacuum R75 with Wi-Fi

Where to Buy

Model #s

RV761, AV751, AV752, AV753, AV754, RV750, RV750_N, RV750C, RV755, RV771

How do I use my robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I use my robot with Google Assistant?
To set up your robot with the Google Assistant on an Apple device:
  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark® robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.


To set up your robot with the Google Assistant on Android:
  1. Download, open, and sign into the Google Assistant.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Which voice commands can be used with my robot?
Here are the voice commands you can use:

Amazon Alexa:
"Alexa, tell Shark to start cleaning."
"Alexa, tell Shark to pause my robot."
"Alexa, tell Shark to pause my bot."
"Alexa, tell Shark to send my robot to the dock."
"Alexa, tell Shark to send my bot to the dock."
"Alexa, tell Shark to find my robot."

Google Assistant:
"OK Google, tell Shark to start cleaning."
"OK Google, tell Shark to pause my robot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to pause my bot."
"OK Google, tell Shark to send my robot to the dock."
"OK Google, tell Shark to send my bot to the dock."
"OK Google, tell Shark to find my robot."

NOTE: You can replace "Shark" with your robot's name in all the above voice commands.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I schedule a cleaning?
In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I control my robot remotely through the app?
  1. Download and open the SharkClean™ app (if this your first time using the app, you will need to follow the on-screen prompts to connect your robot to utilize the in-app features) If this is your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. If you have multiple robots, use the arrow located next to your robot name to toggle Select the robot you wish to clean with.
  4. From the home screen, press the Clean button. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. If you wish to clean your entire home, select Start Cleaning. If you wish to clean specific rooms immediately, toggle Entire House to the off position and select the specific rooms you wish to clean. Press the Clean button on the home screen to start a cleaning (If your map is complete and you have created rooms, a list of your rooms will appear. To clean your whole home, make sure entire home is toggled on. To clean specific rooms immediately, toggle the rooms you wish to clean.


Once your robot begins its cleaning mission, you can access several features:
  1. You can adjust the cleaning mode using the button with the line indicators to the left of the dock button.
  2. You can pause and resume your robot's cleaning mission using the icon located in the center of the robot image.
  3. You can instruct your robot to return to return to the dock using the 'Dock' button (the button with the house icon).


You can also set Schedules for your robot in the app to clean the entire home, by selecting Schedule from your home screen and selecting the days/times you would like your robot to clean.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I add a robot to my app?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone for the Shark Clean App. Please take the following steps to enable. Go to your phone settings --> Select Privacy --> Select Local Network --> Toggle Shark Clean on. Try connecting again once you take these steps.

  1. Download and open the SharkClean™ app. (If this is your first time using the app, you will be prompted to create an account)
  2. Follow on screen prompts to confirm your account and connect your robot to the app.


To add an additional robot to your app:
  1. Click on name of your robot from the top of your home screen. A menu will appear.
  2. Select Add a Robot and follow the instructions on screen.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my Shark ION™ Robot going on its scheduled cleanings?
The layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under.
  1. If rooms or areas are missing from your map, delete the map and allow the robot to clean again to generate a new map.
  2. Make sure the lights are on, and that no thresholds or objects are blocking doorways.
  3. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
  4. In larger homes, we recommend turning on the Recharge & Resume feature to ensure the robot can cover all areas of your home. In rare cases, the area your robot is trying to map may also be too large for the robot's memory.
  5. If you are having difficulty interpreting your map, try adjusting the orientation using the Edit feature in the app.


Note: If you have furniture or other objects placed along the walls of your home, room shape may appear different from your true floor plan. This is expected behavior. If this issue persists:
  1. Delete the existing map and re-map your home (close doors to areas you do not want the robot to clean to save memory for the map). To delete the map:
    • Go to map, press more, delete map, confirm.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
    Can my robot be controlled with multiple mobile phones or other devices?
    Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean™ app on each device using the same password and username.
    If you require additional assistance, please contact robot support at 855-519-6782.
    Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782