Product support & information
Product series
Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected
Shark IQ Robot® Vacuum
Model #s
RV1000, AV970, AV992, AV993, RV1000C, RV1001
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Robot troubleshooting
Why is my Shark IQ Robot™ turning around in open spaces?
The Shark® robot's navigation algorithm turns the robot in open spaces in order to cover more area. If this occurs frequently, turn off your unit and dust off the bumper lens with a clean, dry cloth. Press the bumper back a few times to ensure it moves freely. Make sure to clean all sensors regularly.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
My Shark IQ Robot™ seems to have shorter runtime than expected. What should I do?
If you are experiencing a shorter runtime than expected, please make sure your robot is fully charged. Allow your robot to charge for at least 4-6 hours between cleaning missions.
The three lights above the Clean button indicate your robot's level of charge.
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
If you are still experiencing issues, try replacing the battery. sharkaccessories.com
The three lights above the Clean button indicate your robot's level of charge.
- 2 blinking blue bars: Your robot is charging. Allow your robot to charge for at least three hours between cleaning missions.
- 3 solid blue bars: your robot is fully charged and ready to clean.
- 2 solid blue bars: your robot is mostly charged and ready to clean.
- 1 solid blue bar: your robot's battery is getting low and needs recharging.
- 1 flashing red bar: your robot's battery has run out of charge and/or is critically low. Manually place your robot on the charging dock. The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock.
When the robot is docked correctly the green light on the side of the dock will turn from green to blue. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
- All battery indicator lights are off:
- Your robot's battery may be out of charge. Manually place your robot on the charging dock. Follow the steps listed above.
- Confirm that the power switch is on. Press the power switch on the side of the robot to position (I) to turn on power.
- If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.
If you are still experiencing issues, try replacing the battery. sharkaccessories.com
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my Shark IQ Robot™ charging?
Your robot will return to the base after cleaning. If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to return to the base.
The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.
The blue indicator lights on the robot show how much charge is remaining. While the robot is charging, both blue LED lights will flash. When charging is complete, both blue lights will illuminate steadily. It may take up to 6 hours to fully charge your robot.
- Make sure the power button on the side of the robot is in the ON (I) position.
- Place the robot on the floor in front of the charging dock and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
- For the RV1000/RV1001/RV1000C models (without self empty base), place robot with its FRONT SIDE on the dock.
- For all models with the self empty base, the robot must be aligned correctly, with its BACK SIDE against the base.
- When the robot is docked correctly and begins to charge, When charging begins, the robot will BEEP and the BASE will turn BLUE.
- If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet.
- Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I remove hair or debris that is stuck in the front wheel?
CAUTION: Turn OFF (0) power on robot and base before performing any maintenance.
Clean as needed.
To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use.
Clean as needed.
To clean the Front Caster Wheel, first snap out the wheel. (Tools may be required to remove the wheel.) Remove any hair or debris buildup. Reattach the wheel before use.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why is my Shark IQ Robot™ running on its own in the middle of the night?
The Recharge & Resume feature on your robot may be enabled. With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to.
To enable the Recharge & Resume feature in the app:
To enable the Do Not Disturb feature in the app:
To enable the Recharge & Resume feature in the app:
- Go to the menu in the top left corner of your home screen on the app.
- Select Settings.
- Select your robot.
- Toggle the Recharge & Resume feature to the off position.
To enable the Do Not Disturb feature in the app:
- Go to the menu in the top left corner of your home screen on the app.
- Select Settings.
- Select your robot.
- Toggle the Do Not Disturb feature to the ON position.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I select specific rooms to clean?
- Use the SharkClean™ app. From the home screen of the app, select Clean. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. You can select up to 3 rooms to clean immediately, then select Start Cleaning to clean.
Or:
- Use the voice command through Amazon Alexa or Google Home to clean 1 room.
- "Alexa, tell Shark to clean the (name of the room)."
- "Ok Google, tell Shark to clean the (name of the room)."
NOTE: The AV970 and AV993 do not feature Home Mapping technology.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my Shark IQ Robot™ stops picking up dirt or debris?
Your robot's performance may be affected if there is a clog or if the filter needs cleaning. To clear any clogs, first empty the dust bin, and clear away all debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.
- Clear all debris from the robot's dust bin.
- Clear all debris from the dust screen and remove any hair wrap.
- Regularly dust off and rinse filters.
- Clean brushroll from underneath the robot.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why can't my Shark IQ Robot™ find the dock?
Make sure your base is placed in a location free of any obstructions and remove any objects that are closer than 3 feet from either side of the base or closer than 5 feet from the front. Make sure to remove the plastic found on the bottom of the dock. Place the base with its back against the wall in an area with a good Wi-Fi signal. Make sure the base is set up on bare floor or on the SharkMat if on carpet. Ensure the light is illuminated on the base. Docking may take up to 30 minutes.
NOTE: Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning. Do not place BotBoundary® strips within 10 feet of the dock. Do not place dock underneath a skylight. Do not move the base.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why doesn't my Shark robot respond when I press the buttons?
In rare situations, the buttons may not respond to touch. If this happens, first turn your robot's power OFF (0) and then back on by pressing the power switch on the side to the OFF (0) position, then back to the ON (I) position
If all indicator lights remain off, the battery needs to be charged.
Manually place the robot on the charging dock.
- The power switch on the back of the dock must be in the ON (I) position for the robot to charge.
- The power switch on the side of the robot must be in position I for the robot to charge.
- The robot must be positioned so the two metal pads on the bottom touch the metal contacts on the charging dock.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why did my Shark IQ Robot™ stop in the middle of the room?
- Your robot requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
- Your robot may be in an error mode. Please check for the following potential error modes:
- Dead battery: the battery may be drained.
- Debris/clog in the brushroll: please follow the care instructions below.
- High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
- Stuck on floor transition/threshold: the robot may have difficultly passing over some thresholds. Manually move robot from threshold before restarting. Make sure the power switch is turned ON (I), and that the dock is getting power from the electrical outlet. Set up the dock on bare floor, or place it on the SharkMat if on carpet. Do not place the dock underneath a skylight.
If there is a clog, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and remove all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it. Follow the instructions in the table below to clean the filter and other parts that should regularly be maintained for optimal performance.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What should I do if my Shark IQ Robot™ frequently gets stuck?
During your first few cleanings, you may need to make some small adjustments to optimize your robot's performance.
Note: we do not recommend placing BotBoundary® under a rug.
- Make sure you find a permanent location for the dock in a central area with strong Wi-Fi signal.
- Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
- If the dock or base is blocked by obstructions, your robot may have difficulty returning to it.
- Make sure the dock is centrally located, with 3 feet of clearance on both sides. You may purchase additional BotBoundary® strips here sharkaccessories.com.
- Make sure to run your robot in well-lit conditions. If you run your robot at night, make sure to keep the lights on in the rooms to be cleaned.
- In some situations, your robot's cliff detection sensor may be triggered by very dark carpets or surfaces, causing your robot to stop for safety reasons.
- Block off the area with BotBoundary® strips. You may purchase additional BotBoundary® strips here sharkaccessories.com.
Note: we do not recommend placing BotBoundary® under a rug.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why does my Shark® robot keep running into the wall?
To avoid getting stuck, the Shark® robot may go into escape mode, which can cause it to turn or bump into walls. Allow the robot to continue cleaning, and it will eventually end escape mode. If the behavior continues, turn the power off and on.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
What do error codes on my robot mean?
If any error lights are illuminated or flashing on your robot, see the error codes chart below.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
