Shark IQ Robotâ„¢ Vacuum Troubleshooting and Support | RV1000 series

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Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected
Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected
Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected
Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected

Product series

Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected

Shark IQ Robot® Vacuum

Model #s

RV1000, AV970, AV992, AV993, RV1000C, RV1001

How do I schedule a cleaning?
In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I use my robot with Amazon Alexa?
  1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
  2. Search for "Shark Skill"
  3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
  4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I use my robot with Google Assistant?
To set up your robot with the Google Assistant on an Apple device:
  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Try it".
  4. Allow google to link to your SharkClean account.
  5. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  6. Click Authorize to link your SharkClean account to the Google Assistant. This allows the Google Assistant to work with your Shark® robot.
  7. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.


To set up your robot with the Google Assistant on Android:
  1. Download the Google Assistant. Open it, and sign in.
  2. Click the "Explore" icon.
  3. Search for the "Shark" action and select "Link".
  4. Sign into your SharkClean account. This is the same account you used when setting up your Shark® robot in the SharkClean™ app.
  5. Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I set up Recharge & Resume if my robot does not clean the entire area on a single charge?
Recharge & Resume works by sending your robot to return to dock to recharge, and it can then resume cleaning where it last left off.

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Recharge & Resume feature to the on position.


If you are using the Recharge & Resume feature, we also recommend setting a Do Not Disturb time to ensure your robot does not run during unwanted times. This feature is found directly beneath Recharge & Resume in your app.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why is my Shark IQ Robot™ running on its own in the middle of the night?
The Recharge & Resume feature on your robot may be enabled. With Recharge & Resume, your robot returns to the dock, recharges, and can pick up where it left off. Enable the Do Not Disturb feature in the app to make sure your robot is not running when you don't want it to.

To enable the Recharge & Resume feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Recharge & Resume feature to the off position.


To enable the Do Not Disturb feature in the app:
  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Toggle the Do Not Disturb feature to the ON position.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I turn off or quiet the voice on my robot?
Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.

  1. Go to the menu in the top left corner of your home screen on the app.
  2. Select Settings.
  3. Select your robot.
  4. Select Device Volume. You can lower or raise the volume. Or, to completely turn it off, turn the volume to "0".
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I view the cleaning report?
  1. Open the SharkClean™ app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. From the menu in the top left corner of the screen, select "History".
  4. Your history will show you cleaning reports from the last 30 days.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How do I control my robot remotely through the app?
  1. Download and open the SharkClean™ app (if this your first time using the app, you will need to follow the on-screen prompts to connect your robot to utilize the in-app features) If this is your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
  2. Log in with your username and password.
  3. If you have multiple robots, use the arrow located next to your robot name to toggle Select the robot you wish to clean with.
  4. From the home screen, press the Clean button. If your map is complete and you have defined and named your rooms, a list will appear with all rooms. If you wish to clean your entire home, select Start Cleaning. If you wish to clean specific rooms immediately, toggle Entire House to the off position and select the specific rooms you wish to clean. Press the Clean button on the home screen to start a cleaning (If your map is complete and you have created rooms, a list of your rooms will appear. To clean your whole home, make sure entire home is toggled on. To clean specific rooms immediately, toggle the rooms you wish to clean.


Once your robot begins its cleaning mission, you can access several features:
  1. You can adjust the cleaning mode using the button with the line indicators to the left of the dock button.
  2. You can pause and resume your robot's cleaning mission using the icon located in the center of the robot image.
  3. You can instruct your robot to return to return to the dock using the 'Dock' button (the button with the house icon).


You can also set Schedules for your robot in the app to clean the entire home, by selecting Schedule from your home screen and selecting the days/times you would like your robot to clean.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my Shark IQ Robot™ going on its scheduled cleanings?
  1. Check the app to verify the scheduling feature is turned on. Select "Schedule" from the menu in the top left corner of your home screen.
  2. Ensure your time zone is set correctly in your device settings.
  3. Make sure your robot is fully charged.
    • Verify that the Self-Empty Base is connected to power and the green light on its base is illuminated. If the green light is not on, try plugging the base into a different outlet.
    • If the light on the base is still green, then the robot is not charging. Verify that the power switch on the side of the robot is in the ON position (I) and that the robot is aligned on the base properly.
    • Note: the indicator light on the side of the base will turn from green to blue once the robot is properly charging. It may take up to 5 seconds after contact is made with the base for the light to change, so if you are adjusting the position of the robot on the base, wait 5 seconds between adjustments.
    • Make sure to run your robot in an area with strong Wi-Fi signal.
    • Run your robot in well-lit conditions. If you run your robot at night, keep the lights on in the area to be cleaned.


NOTE: If you have the Recharge & Resume feature enabled it may interfere with a set schedule.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
How long will it take my Shark IQ™ Robot to generate an interactive map?
It may take several cleanings for the robot to finish building an interactive map. Make sure your robot is fully charged before sending it out to clean. It may take 4-6 hours to reach a full charge. If there is an error, clear the object/issue and restart robot from the same spot.

Make sure to open interior doors in rooms to be cleaned.

Make sure the robot is running in good lighting. If running at night be sure to turn on your lights.

Avoid picking up or moving the robot or the Self-Empty Base. If either are relocated, the robot may not be able to generate a map or find its way back to the base.

NOTE: The AV970 and AV993 do not feature Home Mapping technology.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why doesn't my interactive map look like my home?
The layout of the map may appear slightly different from the actual layout of your home, as the map will not include any furniture that the robot cannot fit under.
  1. If rooms or areas are missing from your map, delete the map and allow the robot to clean again to generate a new map
  2. Make sure the lights are on, and that no thresholds or objects are blocking doorways.
  3. If your map looks different from the layout of your home, keep running the robot regularly and the quality of the map will improve.
  4. In larger homes, we recommend turning on the Recharge & Resume feature to ensure the robot can cover all areas of your home. In rare cases, the area your robot is trying to map may also be too large for the robot's memory.
  5. If you are having difficulty interpreting your map, try adjusting the orientation using the Edit feature in the app.
If you have furniture or other objects placed along the walls of your home, room shape may appear different from your true floor plan. This is expected behavior.

If this issue persists:
  1. Delete the existing map and re-map your home (close doors to areas you do not want the robot to clean to save memory for the map). To delete the map:
    • Go to map, press more, delete map, confirm.


NOTE: The AV970 and AV993 do not feature Home Mapping technology.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my robot generating a cleaning report?
If your robot loses its position within its map, it may not be able to produce a cleaning report.
  1. Avoid picking up or moving the robot or the dock/Self-Empty Base.
  2. If either are relocated, the robot will not be able to follow its intelligent cleaning path, or find its way back to the dock/Self-Empty Base.
  3. If the robot is picked up or moved while it's in use, it should be returned to within 6 inches of its last location.
  4. If the dock or Self-Empty Base is moved, you will need to delete the map in the app and re-map your home.
  5. Make sure to run your robot in good lighting. You will not get a cleaning report if the robot runs in low-light conditions, or if it is recharging while on a Recharge & Resume mission.
  6. If your robot is recharging and preparing to resume, its status in the app will say "Estimate time to resume".


After a run, it may take a few minutes for the cleaning report to appear in the app.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Why isn't my robot cleaning the room I selected?
Your robot may have detected low lighting. When there is not enough light for the robot to navigate, it will attempt to clean the whole home.

Make sure there are no closed doors or obstructions preventing the robot from reaching the desired room.

Make sure you are using the latest version of the SharkClean™ app.

At the beginning of a room select mission, the robot will clean the area in front of the dock to orient itself.

If your robot has an error code, resolve the issue and return the robot to within 6 inches of its last location and press the Clean button to continue the Room Select mission.

Make sure the robot starts its Room Select mission from the dock. If you have recently moved your dock, the robot must create a new map of your floors.

NOTE: The AV970 and AV993 do not feature Home Mapping technology.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782
Can my robot be controlled with multiple mobile phones or other devices?
Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean™ app on each device using the same password and username.
If you require additional assistance, please contact robot support at 855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782