Product support & information
Product series
Shark IQ Robot Vacuum with Self-Cleaning Brushroll, Advanced Navigation, Wi-Fi Connected
Shark IQ Robot® Vacuum
Model #s
RV1000,
AV970,
AV992,
AV993,
RV1000C,
RV1001
How do I set up my Shark IQ Robot™ and prep my home for cleaning?
To help your Shark IQ Robot
™ robot complete its mission, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, bath mats, and low-hanging drapes.
Use BotBoundary
® strips to easily block off obstacles or areas you don't want your robot to enter. You may purchase additional BotBoundary
® strips
here.
SETUP TIPS & TRICKSIf you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 How does my robot decide where to clean?
Your Shark IQ Robot® is designed with Auto Sense™ Navigation so it can navigate around obstructions as it cleans your floors.
By using an array of sensors, the Shark IQ Robot® will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles.
If your Shark IQ Robot® appears to be spending a lot of time in one spot, don't worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot's cleaning path will ensure the entire floor is cleaned.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What do the lights on my Shark IQ Robot™ mean?
Charge Indicator Lights:
The charge indicator lights on your robot indicate the level of charge.
- Both LEDs are blinking in sequence: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
- Both LEDs are solid blue: Your robot is fully charged and ready to clean.
- 1 LED is solid blue: Your robot has partial charge.
- 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock and begin charging.
- 1 LED is flashing red: There is not enough charge for the robot to return to its dock. Manually place the robot on the charging dock or Self-Empty Base. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
- No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock.
Wi-Fi Indicator:
- Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
- Solid Red: Not connected.
- Flashing Blue: Your robot is in setup/pairing mode.
- No light: Not set up yet.
"!" Error Indicator:
- See error chart in the user manual for a full list of error codes.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 Will my Shark® robot fall down stairs?
Your Shark
® robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls.
High-pile rugs, carpets & stairs
- In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
- To reduce this risk, ensure the edges of all rugs and carpets are at least 8 inches away from all stair ledges.
- To block off these areas, place BotBoundary® strips at least 8 inches from all stair ledges.
Gaps between rugs, carpets & stairs
- Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
- When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
- To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 8 inches away from all stair ledges and corners.
Marble stairs
- In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
- To block off marble steps, place BotBoundary® strips at least 8 inches away from the edge of the top step.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 What do error codes on my robot mean?
If any error lights are illuminated or flashing on your robot, see the error codes chart below.
If you require additional assistance, please contact robot support at
855-519-6782.
Did this solve your problem? Yes NoGreat! We're happy to hear it.Please call robot support at 855-519-6782 
