Product support & information
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
As it cleans, your Shark IQ Robot™ will create a map of your home. It may take several cleanings for the robot to finish its mapping. Once mapping is complete, an Interactive Map of your floor plan will be available on the app. With the interactive map, you can name rooms, select which rooms to clean, and send the robot to clean one specific location.
With each cleaning, your robot will update and refine its path to provide optimized cleaning coverage and a cleaning report will be available in the app.
High-pile rugs, carpets & stairs
- In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
- To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
- To block off these areas, place BotBoundary® strips at least 4 inches from all stair ledges.
Gaps between rugs, carpets & stairs
- Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary® strips can interfere with your robot’s performance.
- When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
- To prevent this, keep all rugs, runners, carpets, and BotBoundary® strips at least 4 inches away from all stair ledges and corners.
Robot near marble stairs
- In rare cases, your Shark® robot may not be able to navigate near marble steps, and could possibly fall off them.
- To block off marble steps, place BotBoundary® strips at least 4 inches away from the edge of the top step.
- Your Shark IQ Robot™ requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
- Your robot may be in an error mode. Please check for the following potential error modes:
- Dead battery: the battery needs recharging.
- Debris/clog in the brushroll: please follow the care instructions below.
- High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
- Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.
If there is a clog or debris stuck in your robot, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.
- Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
- Your robot will return directly to the dock or Self-Empty Base once it has completed it cleaning. If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase additional BotBoundary® strips here.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.