Product support & information
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
To manually send your robot back to its base, select "Dock" in the app or press the Dock button on the robot.
When your robot is charging, the battery indicator lights will blink blue in sequence.
- Press the power switch on the side of the robot to position I to turn on the power.
- Place the robot on the floor in front of the charging dock or Self-Empty Base and press the Dock button. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
- The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock or Self-Empty Base.
- When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue.
- If you do not hear a beep or the base indicator lights do not change, verify that the base has power. The power indicator light on the base will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the base into a different outlet.
- Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
- Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot.
- Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
- Ensure your robot is turned on and you hear an audio prompt.
- Do not use a VPN or a proxy server.
- Make sure Wi-Fi isolation is turned off on the router.
There may be instances where your Shark® robot may lose connectivity while operating, due to:
- Weak Wi-Fi signal.
- Entering a zone that blocks Wi-Fi.
It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark® robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.