Product support & information
Shark IQ Robot™ Vacuum R100 with Wi-Fi & Home Mapping
The battery indicator lights indicate how much charge your robot has:
- Both LEDs are blinking in sequence: Your robot is charging. Allow your Shark IQ Robot™ to charge for at least three hours between cleaning missions.
- Both LEDs are solid blue: Your robot is fully charged and ready to clean.
- 1 LED is solid blue: Your robot is partially charged.
- 1 LED is solid red: Your robot's battery is getting low and needs recharging. The robot will return to the dock or Self-Empty Base and begin charging.
- 1 LED is flashing red: There is not enough charge for the robot to return to the base. Manually place the Shark IQ Robot™ on the charging dock or Self-Empty Base. The Shark IQ Robot™ must be positioned so the two metal pads on the bottom touch the metal charging contacts on the base.
- No lights: Your robot is off or completely out of charge.
- Manually place your robot on the base. Follow the steps listed above.
- Confirm that the power switch is on. Press the power switch on the side of the robot to position I to turn on power.
- If the power switch is on and there are still no battery indicator lights, your robot may be in Sleep mode. Press the Dock or Clean button to take the robot out of Sleep mode.
If you are still experiencing issues, try replacing the battery. sharkaccessories.com
If you have a Self-Empty Base, ensure that the cord is fully inserted into the back of the base.
If the green light is on but the robot still is not charging, verify that the power switch on the side of the robot is set to position I, On.
The robot must be positioned so the two metal pads on the bottom touch the metal charging contacts on the dock or Self-Empty Base.
Clean as needed.
To clean the Front Caster Wheel, first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use.
To disable the Recharge & Resume feature in the app:
- Go to the menu in the top left corner of your home screen on the app.
- Select Settings.
- Select your robot.
- Toggle the Recharge & Resume feature to the off position.
If you have the Self-Empty Base, clear any debris that could be clogging the pathway in the bottom part of the base.
- Clear all debris from the robot's dust bin.
- Empty the base dust bin. Clear all debris from the dust screen and remove any hair wrap.
- Clear all dirt and obstructions from the debris pathway.
- Regularly rinse all filters in the Self-Empty Base as instructed in the table below.
- Your Shark IQ Robot™ requires light in order to see where it is going. If you are running the robot at night, or in a dark area, turn the lights on until the robot finishes its cleaning.
- Your robot may be in an error mode. Please check for the following potential error modes:
- Dead battery: the battery needs recharging.
- Debris/clog in the brushroll: please follow the care instructions below.
- High-pile carpet fibers stuck in the brushroll: please follow the care instructions below.
- Stuck on floor transition/threshold: the robot may have difficultly passing over thresholds taller than 3/4" or less, depending on its angle of approach. Manually move robot from threshold before restarting.
If there is a clog or debris stuck in your robot, your robot will stop cleaning to avoid overheating. Please clear any debris from your robot before restarting. To clear any clogs, first empty the dust bin, and clear all stuck-on debris. Then remove the brushroll and clear any debris stuck around the brushroll or behind it.
- Always prep your home before cleaning. Clear away cords and other obstructions. If an obstruction can't be moved, block off the area with BotBoundary® strips.
- Your robot may find its way under furniture with low clearance, but not be able to free itself. Try using BotBoundary® strips to block problem areas. If possible, move furniture away from the edges of carpets or rugs.
- Your robot can easily climb over obstacles up to 3/4" high. Obstructions higher than this may present a challenge. Use BotBoundary® strips to block off these areas.
- Your robot will return directly to the dock or Self-Empty Base once it has completed it cleaning. If the dock or base is blocked by obstructions, your robot may have difficulty returning to it. Make sure the dock is centrally located, with 3 feet of clearance on both sides.
You may purchase additional BotBoundary® strips here.
If this happens when your robot is docking, please ensure your dock is positioned in a location free of any obstacles.